Federal Reserve Jobs San Francisco: Do you have a passion for consumer protection and financial education? Do you have experience in handling consumer complaints and conducting investigations?
Do you want to work for an organization that promotes the public interest and supports the nation’s economy?
If you answered yes to these questions, then you might be interested in applying for the Sr. Consumer Complaints Analyst position at the Federal Reserve Bank of San Francisco.
Quick Summary
| Recruitment Organization | Federal Reserve Bank of San Francisco |
| Position | Sr. Consumer Complaints Analyst |
| Date of Publish | March 1st, 2024 |
| Last Date to Apply | March 15th, 2024 |
| Department | Supervision and Credit division |
| Qualification | Bachelor’s degree is preferred but an equivalent combination of education and experience is acceptable. |
| Experience Required | Typically requires 5 or more years of direct or comparable banking, financial industry, or banking supervision experience, including consumer compliance experience |
| Vacancies | Not specified |
| Salary | Min: $97,600 Mid: $126,800 Max: $155,900 |
| Job Location | San Francisco |
| Work Shift | First (United States of America) |
| Employment Type | Full Time and Regular |
| Category | Consumer Affairs |
| Official Website | https://www.frbsf.org |
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Requirements
- Bachelor’s degree preferred: Relevant experience can be substituted for formal education.
- 5+ years of experience: Requires experience in banking, finance, or banking supervision, with a focus on consumer compliance regulations.
- Independent and collaborative work style: Ability to work independently and collaborate effectively with team members.
- Strong communication skills: Excellent written and verbal communication skills for interacting with customers and bank personnel.
- Organizational skills and time management: Strong organizational skills to manage multiple priorities under pressure.
- Tech proficiency: Proficient in Microsoft Office suite software.
- Public service commitment: Passionate about public service and working collaboratively.
- Security clearance: Requires access to confidential supervisory information and is subject to security clearance procedures.
- US Citizenship/Permanent Residency: Requires US citizenship or permanent residency with a path to naturalization.
Responsibilities
- Responds to consumer complaints: Receives complaints through calls and emails, gathers initial information, and guides junior staff on handling interactions.
- Handles high-profile complaints: Manages complex complaints like discrimination and fair lending issues, independently resolving them from start to finish.
- Conducts independent research: Gathers information from consumers and financial institutions to understand complaint details.
- Analyzes evidence: Reviews all available documentation to assess the situation.
- Identifies systemic issues: Analyzes complaint data to identify potential problems within financial institutions.
- Resolves complaints: Writes response letters to consumers and corrective action notices to financial institutions.
- Collaborates with team: Provides guidance to junior staff and assists in resolving their identified concerns.
- Prepares final reports: Writes final letters requiring managerial approval for both consumers and financial institutions.
How to apply
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If you are interested in applying for this position, you can do so by visiting the Federal Reserve Bank of San Francisco’s career portal and submitting your resume and cover letter.
The application deadline is March 15, 2024. The salary range for this position is $79,200 – $99,000, depending on qualifications and experience.
The Federal Reserve Bank of San Francisco is an equal-opportunity employer that values diversity and inclusion. The Bank offers a competitive compensation and benefits package, as well as opportunities for professional development and career advancement.
The Bank also supports a healthy work-life balance and a culture of respect and collaboration.
If you are looking for a career that will challenge you, inspire you, and make a difference, then the Sr. Consumer Complaints Analyst position at the Federal Reserve Bank of San Francisco might be the right fit for you.
Don’t miss this opportunity to join the nation’s central bank and contribute to its vital mission. Apply today and discover the possibilities at the San Francisco Fed.